Effective Date: 3/19/2025

At Pole Factory MKE, your privacy is extremely important to us. This policy explains how we collect, use, and protect your personal information when you engage with our services, visit our website, or participate in our classes. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy outlines your rights and our responsibilities regarding your personal data. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect the following types of information from you:

Personal Information

When you register for a class, make a purchase, or interact with us, we may collect:

• Identification details (name, age, and gender, if provided)
• Contact information (email address, postal address, and phone number)
• Payment information (credit/debit card details or payment platform information)
• Emergency contact information (if required for safety purposes)

Website Usage Information

When you interact with our website, we may collect:

• IP address
• Browser type and operating system
• Pages visited, time spent on those pages, and other navigational data
• Referral sources (how you found our website)

Sensitive Information

Certain pole fitness classes or events may require you to disclose medical conditions or injuries. This information is collected only with your consent and treated with the utmost sensitivity.

2. How We Use Your Information

We use your data to:

• Process class registrations and payments
• Communicate with you about classes, schedule changes, promotions, and events
• Provide customer support
• Improve our website, services, and overall customer experience
• Analyze trends and gather insights to customize our offerings
• Ensure compliance with legal requirements and safeguard our operations

We do not sell or rent your personal information to third parties.

3. How We Protect Your Information

We are committed to keeping your information safe and secure by implementing industry-standard security measures. These include:

• Encryption of sensitive data during transmission (e.g., payment information)
• Secure storage of data within password-protected, restricted-access systems
• Regular security audits and updates to safeguard against unauthorized access, disclosure, alteration, or destruction of data

Despite our best efforts, no system is entirely secure. You share your information with us at your own risk.

4. Sharing of Your Information

We may share your personal data with:

• Third-party payment processors to securely process your payments
• Service providers that help us manage our business (e.g., website hosting, email marketing tools)
• Legal authorities or agencies if required by law, court order, or to protect our legal rights

We ensure all third parties with access to your data comply with strict confidentiality and data protection requirements.

5. Your Rights

GDPR Rights (Applicable for EU/EEA residents)

If you reside in the European Union or European Economic Area, you have the following rights under GDPR:

• Access: Request a copy of the data we hold about you
• Correction: Ask us to update or correct inaccurate information
• Erasure (Right to be Forgotten): Request deletion of your data, subject to legal or contractual obligations
• Restrictions: Limit the processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to the processing of your data for certain purposes, such as marketing

To exercise these rights, please email us at [Insert Email Address].

CCPA Rights (Applicable for California residents)

If you are a California resident, the CCPA provides you with the right to:

• Know: Learn what personal information we collect and how it is used or shared
• Access: Request a copy of the personal information we hold about you
• Delete: Request the deletion of your personal data
• Opt-Out: Decline the sale of your information (Note: Pole Factory MKE does not sell customer data)

To exercise your CCPA rights, please contact us at [Insert Contact Information].

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Payment records and other legally required information may be stored longer for tax and regulatory compliance.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve your browsing experience
• Track website traffic and performance
• Remember your preferences

You can manage your cookie preferences or disable cookies entirely through your browser settings. However, please note that disabling cookies may impact certain website functionalities.

8. Children’s Privacy

Pole Factory MKE does not knowingly collect personal information from anyone under the age of 13 without parental consent. If we become aware that we have collected data from a child without consent, we will take immediate steps to delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with an updated “Effective Date.” By continuing to use our services after changes are posted, you agree to the revised policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Pole Factory MKE
Email: [email protected]

Thank you for trusting us with your information. We value your privacy and are here to address any concerns you may have.